SHIPPING

Shipping costs

For orders within the EU we charge a flat rate of 10€ for shipping. If you pay by direct debit and prepayment, we will ship your order within 1 to 3 days. The dispatch takes place with DHL and lasts approx. 1 to 2 working-days. Should it come to longer delivery times, we inform you by e-mail.

Returns

You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of revocation, you must notify us of the

EASE GmbH Berliner Straße 4 16727 Velten mail@ease.berlin

inform you by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this agreement. You can use the sample revocation form available at www.ease.berlin for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You shall return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this agreement.

EASE GmbH Berliner Straße 4 16727 Velten

to send it back or hand it over. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking their condition, properties and function.

For more info please check our FAQs.